My laptop was running very slow from start up menu and so I contacted Lightspeeds, who gave me some suggestions. Then through further virtual conversations, he had me download, “Team Viewer.” This program and Lightspeeds extensive knowledge allowed him to remotely solve the fatigue of my computer. It was amazing to watch. I am very pleased with the outcome of this diagnostic and fix. It was like my laptop received a B-12 Boost. He is extremely knowledgeable and will explain intricate details to you at a practical level of understanding. Thanks you! Will gladly recommend you to others.