I was a Siteground Web Host customer for 2 years until just recently had a very bad experience dealing with Siteground. After trying to work a “site offline” and no help from Sitegrounds customer support, out of frustration seeing they were of no help, I canceled my account with Siteground.
Hosting with Siteground over the last 2 years has been fine, with no major problems until just few weeks ago. I checked my site one day, and it was offline. I had not checked this site in about a week, so I had no idea exactkly when it went offline and the reason. I contacted Sitegrounds support, and they instruct me to contact some other “3rd party host to resolve a DNS issue”. After some confusion about this, I contact this other place called “Name Juice”.
Well “Name Juice” tells me they need to verify me as Admin to my site? What exactly is to verify here, “check this site……….. it’s down offline isn’t it?? Fix it!” And I don’t even know WHO these people are called “Name Juice”. I been paying Siteground last 2 years, and last payment for renewal was just 5 months ago! Well this Name Juice place “needs my password to verify my account”,,, and asked them “what my Siteground password, because I do not have a password with you folks, I don’t even know who you are really, or what’s going on here”?
I call Sitegound back, asking them what exactly is going on here? They tell me they (Siteground) “made some changes and your DNS name needs to be changed or refreshed with Name Juice company”. Name Juice…” who the hell are they, I paid you, Siteground just 5 months ago for hosting!”. Anyway I tell them Name Juice “needs my password to verify password, which I do not have, never had with this other place”. Now how to I go about resolving this? Siteground instructs me to “ask them for another way to verify you”.
At this point I’m getting a bit pissed off at this confusion and mess. I call this “Name Juice” place back up, on hold each time mind you, I end up giving them my email. Name Juice stated they were going to send me an email, and to scan 3 utility documents that show my address?? And reply back with these as attachments to verify my address. What the hell is going on here now??? I need to scan and send utility bills showing my address??? Ok, I get it now, even though I paid Siteground for hosting, and Siteground is not in control or in position to correct the hosting problem with site offline. And “Name Juice” needs to verify that I am the owner, even though I paid Siteground,,, site is offline, before Name Juice allows my web site from Siteground back on line. Do you see the stupidity, the outrageous “BS” going on here?? Well I waited 4 days for that email anyway, 5 days never received this email. All this time now, and my web site has now been down 7 days maybe longer.
Now I call Siteground support back up, and question them as to what is going on here. “I pay you (Sitegound), and paid for renewal hosting just 5 months ago, and site has been down at least a week or longer now”. I should not have to deal with this other 3rd party needing to verify me, or for me to send scanned copies of utility bills with my address, just to get my site back on line which I pay, been paying Siteground for. So I asked them “what do I do here, how do I resolve this”. They explain they could NOT “fix” the issue, it needs to be resolved with “Name Juice” company. I have 3 months remaining on YOUR hosting, “I expect a credit or refund on these 3 months………… Sitegrounds reply, “no, no we can’t refund or credit you”. “Fine cancel the account!”
I hang up, manually log in and manually cancel the account through there SITEGROUNDS Admin panel. 3 days later, I click on an old link from that site, screen showed “Account Suspended”. Not “OOps, Google cannot find the site……..” anymore, but “ACCOUNT SUSPENDED”. No big deal to me, I’m not surprised at all after what I experienced just a few days before with Siteground on the phone the entire afternoon.
I got the raw end from Siteground Web Host, would you want to deal with this?
Would I, or YOU honestly recommend this web host to anyone, I will not!
You pay a host for web hosting, and they make some changes, not notifying you. And your left to straighten out the offline site with another bogus company asking for your Admin password” to verify the account. I never had an account or password with this other company! I paid for hosting, web site been on line for 2 years, NOW site is offline, do to Sitegounds “changes”,, what is there to verify anyway??? Fix it, they did not, I could not straighten it out, and quite confused as to what was going on anyway.
2 weeks after this ordeal with Siteground, now receiving calls from Siteground offering to “assist me”, and trying top explain that it was not there fault. To late Siteground, you should of assisted me when I first called. Siteground should of notified me before hand of any changes. Siteground should of notified me that my paid hosting site WITH Siteground was offline due to there changes. Siteground should of notified me of changes that was going to interfere with ones paid website with them, with no resolve on there end, and no credit refund for the remaining months. I canceled the account immediately later that day, after spending entire afternoon trying to straighten this mess out,, and account shows suspended now anyway. Did they come across my review here? or on Twitter?? You spend alot of time and work, optimizing a site that begins to make progress in search results and rank, you know what happens when your site goes offline?? Your search rank drops out. It was no fault of mine it went offline. Who did I pay hosting to – Siteground. Who made some changes – Siteground. Who did not notify before hand – Siteground. Who told me to work it out with another business – Siteground. Who told me there is nothing we (Siteground) can so – Siteground. Who told me no refund on your remaining 3 months of hosting – Siteground.
Does that say enough??? Unless you are looking for a web host to do this to you and your site, interested in added trouble and the hassle, stay away from Siteground Hosting. If you are new to starting a website and you do not want things to be difficult, stay away from Siteground hosting.
Site goes from “Ooops, Google cannot find…. url” to “Account Suspended” by Siteground. I wonder if Siteground found this review? And Twitter posts? And Facebook posts? Tumbler, Linkedin, Stumble Upon? Pinterest? 3 other blogs I have including this one.
Word of mouth and the internet travels fast Siteground. And I hope it does for others to see your outrageous move. I was just one customer that Siteground lost, how many more?
I WAS a customer, you know “old school” like maybe 20 years ago where the customer was the most important part of any business next to the employees. The problem here is Siteground already has my “non refundable” hosting payment.
This web site here is with another host provider.