Re-Blogged From www.pcadvisor.co.uk
“If you receive a phone call from a security ‘expert’ at Microsoft offering to fix your PC – it’s a scam. Here’s how to avoid the Microsoft phone scam, and what to do if you fear you have fallen victim to it.
If you receive a phone call from a security ‘expert’ offering to fix your PC – it’s a scam. Here’s how to avoid the ‘Microsoft phone scam’, and what to do if you fear you have fallen victim to it. See also – other common UK scams to avoid.
Despite having gone on for years – since 2009 in fact – the “I’m from Microsoft and you’ve got a problem with your PC” scam phone calls haven’t gone away. Find out more about protecting your PC at our Security Advisor.”
Microsoft Phone Scam – How It Works:
“The scammer calls you, and asks for you by name. They say they are a computer security expert from Microsoft (or another legitimate tech company or a Microsoft ‘partner’). The ‘security expert’ is plausible and polite, but officious. They say that your PC or laptop has been infected with malware, and that they can help you solve the problem. What happens now depends on the particular strain of scam with which you have been targeted.
Some crooks will ask you to give them remote access to your PC or laptop, and then use that access to get hold of your personal data. Others get you to download a tool which they say is the “fix” for your problem, but is actually malware. A more straightforward scam is to simply ask for money in return for a lifetime of ‘protection’ from the malware they pretend is on your machine.
Here’s the important bit: no legitimate IT security company – certainly not Microsoft – is ever going to call you in this way……………….”