Had a customers Toshiba Satelillte Radius laptop here few days ago, along with a few other problems she was having the laptops touch pad was not working at all. Customer had purchased this laptop 4 weeks prior, brand new basically. Had Windows 8.1, customer stated it “updated to Windows 10 automatically about 2 weeks prior. Customer lost the touch pad completely 4 days prior to bringing it in to me.
USB wireless mouse or regular usb mouse worked fine and able to navigate around the laptop. Touchscreen on this particular laptop worked fine also. (Touchpad not working not even a cursor)
Just about all laptops have a top row “F” key that can disable & re-enable the touchpad, this was not the case here. “FN + F5” touchpad did turn the touchpad back on. Tried it multiple times even without the “FN” key.
Elan driver showed installed and working via device manager.
And the fix was………………
On this one, checking the simple things first (which I did not) fixed the loss of touchpad. Within the mouse, touchpad settings I found the “Elan” touch pad “disabled”, re-enabling the touchpad setting corrected the problem. Touchpad was functioning once again.
You can get to mouse setting by Windows key, and typing “mouse setting” without the quotes, or thru control panel.
Via Control Panel (Windows key, and typing “Control Panel” without the quotes.
Control panel > Mouse settings – Advanced settings and look for your touchpad tab. Make sure it is enabled.
IF by chance your touchpad shows enabled (or option greyed out), download and save the laptops touchpad driver from the manufacture website for your model laptop. Uninstall current touchpad driver via device manager (found in Control Panel also under “mouse & pointing devices”). Then install the touchpad driver you downloaded and saved. Reboot.
See if that fixes your touchpad problem.
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